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Carolyn Dillon says one of the keys to being a good job recruiter is knowing where to find qualified candidates. After 18 years experience in human resources, Dillon knows of many places to look, including a few unusual spots, like Borders Bookstore.

Dillon said that while working at the University of Pittsburgh in the late 1990s she once roamed the computing book section at Borders in search of candidates to fill a high-level computing position. She said as people came by to look at the computing books, she casually started a conversation with them and told them about her search. She asked them if they, or anyone they knew, would be interested in the position. She gave them her card.

"I'm always on the job," Dillon said. "If I see someone reading the want ads on the bus, I give them my card. I introduce myself."

Dillon's ambition, know-how and at times "unorthodox" methods as a job recruiter earned her a return engagement at the university as Carnegie Mellon's new coordinator for staff diversity. Increasing diversity across campus among trustees, senior administrators, faculty, staff and students is a strategic goal of the university.

The coordinator of staff diversity position was established in response to a recommendation by the university's (DAC), a group of trustees, faculty, staff, students and Pittsburgh civic leaders whose aim is to build awareness of diversity issues on campus, spearhead new initiatives and monitor progress.

The DAC, chaired by President Jared Cohon, includes five workgroups that focus on diversity issues relating to faculty, staff, undergraduate students, graduate students and the overall climate and culture at Carnegie Mellon. The staff taskforce recommended hiring a full-time senior administrator to help foster the development of diverse applicant pools for job openings and to oversee staff diversity issues.

Dillon said her Rolodex was one of the reasons she got the job.

"Everett (Tademy, director of diversity and Equal Opportunity Services) said he was looking for someone with his or her own Rolodex, someone who could hit the ground running," she said. "I told him that not only do I have a Rolodex, but I've been in touch with everyone in it during the past six months. I call everybody. I'm the type of person who always stays in touch with folks.

"People that I had known at Carnegie Mellon and the University of Pittsburgh years ago, I've stayed in touch with."

Dillon first joined the Carnegie Mellon staff in 1981 as an administrative assistant for then Vice Provost Doug Van Houweling, before becoming an assistant financial aid director in 1982. Two years later she became a recruiting coordinator at Equibank. She joined the University of Pittsburgh as a job recruiter in 1995, and became manager of human resources for the Carnegie Mellon spin-off Carnegie Technology Education in 2001. She said she often calls her former employers and colleagues, as well as prospective employers, to find out the latest news in the job market.

"I'll call to see if they've heard of any new companies coming to town, if they know of any future layoffs, or if they know of anyone looking for a new position," she said.

"If you're a recruiter at heart, you really always want to see that a person has a job, whether it be with your group or somewhere else."

Dillon will work with Carnegie Mellon representatives Patricia Gyurke, Ed Hey and Freida Williams, outside consultants and search firms to help create qualified diverse applicant pools for staff positions. She said when job openings arise she'll meet with department administrative coordinators and managers to learn more about the position, to discuss the type of individual and work skills they're seeking and to help them with the hiring process.

She'll then turn to her Rolodex and contact groups and organizations like the Hill House Association, Hosanna House, the Bidwell Training Center, the Urban League of Pittsburgh, the Society of Black Engineers and the African American Chamber of Commerce. She said she'll also seek candidates at minority job fairs and by contacting university groups, like Staff Council, the Black Alumni Association, CMAP and the Black Faculty and Staff Association.

"I'll contact them to see if we can post the job with them, and to see if they know of anyone who may be interested and who may fit the bill. You have to be proactive. But candidates must be qualified. I will never, never send someone to a job interview that's not qualified," she said.

Tademy said Dillon has referred a number of candidates for a variety of campus jobs since starting this past summer.

"Her ability to make contacts with the community and groups external to Carnegie Mellon has been key in this regard," he said. "She's making contact with other colleges and universities, like Pitt, Chatham, Carlow and CCAC, and she's contacting corporate neighbors like the Port Authority, Nova Chemicals, Highmark Blue Cross Blue Shield and UPMC."

Dillon said she has built strong relationships and networks and established credibility with many community groups and associations.

"People know me. They know when I say, 'I'll follow up,' that I will. You have to be proactive. The trick is getting notification of the job to the right people."

Another "trick of the trade" is knowing "how" to recruit certain people. "Often African Americans who have achieved a certain amount of success are what we call 'passive candidates,'" Dillon said. "They don't tell anyone that they're looking. So you have to know where they hang out, what Web sites they're going to and to whom they're talking. I know that by talking to certain people, you'll indirectly get the message to them. I've established a good working relationship with the African American Chamber of Commerce."

While Dillon's charge is to Focus on Increasing Diversity among the higher level positions at the university媑rades 8 and above媠he said she's "not shutting out anyone."

"The way I see recruiting is that if you run into someone who's at a grade 6 and they look like an excellent candidate for a position, I'm going to recruit that person too."

Dillon earned her bachelor's degree at Governors State University in Illinois and did her clinical work for her master's degree in speech pathology and audiology at the University of Pittsburgh. She is also a graduate of the College Management Program at the Heinz School.

CIT Makes Diversity Part of Strategic Plan (CIT) has taken the lead among colleges and schools in making diversity a part of its annual strategic planning efforts. The Diversity Advisory Council, acting on the recommendation of its faculty committee, called for diversity plans, strategies to increase diversity and metrics to track progress, to be included in each academic department's strategic document. The College of Engineering volunteered to pilot the new process. Other colleges and schools will include diversity in their strategic plans for 2002-2003. "Departments must accept, take on and embrace diversity issues," said President Jared Cohon at an early-November town hall meeting. CIT Dean John Anderson said the College of Engineering is focusing on building larger qualified applicant pools. "Our report to the president focused on efforts and processes to enhance the number of women and under-represented minorities recruited to our faculty," said Anderson. "By paying more attention to identifying candidates for a faculty position in each of our departments, we increased the number and quality of applicants and were able to increase significantly the number of offers to and acceptances by women." James Garrett, associate dean for academic affairs in the College of Engineering and professor of civil and environmental engineering, said the college's approach is "process-focused," as each department creates their own diversity strategic plans. "Having departments develop and create their own plans is the only effective way to make progress on diversity because it is impossible to prescribe one approach that will work for all departments," Garrett said. "Using this process-focused approach, we have improved, and believe that we will continue to improve, our faculty diversity in CIT."

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